FAQ

Our emergency rates vary depending on the nature of the problem and the time of service. We always provide a detailed estimate before starting work, even in an emergency. No surprises on your bill—that's our commitment to our customers.

Yes, we guarantee our work. The length of the warranty varies depending on the type of service: water heater installation, general repairs, or drain cleaning. All our installations comply with RBQ standards and are covered by our professional insurance. Contact us for details specific to your project.

We recommend annual maintenance to extend the life of your water heater. This includes draining the tank, checking components, and inspecting connections. Regular maintenance can prevent costly breakdowns and improve energy efficiency.

In our Laurentian region, it is crucial to insulate exposed pipes, especially in basements and crawl spaces. Let a trickle of water run during cold spells and maintain a constant temperature in your home. If your pipes have already frozen, contact us immediately—do not attempt to thaw them yourself.

If your water heater is more than 8-10 years old, produces lukewarm water, makes unusual noises, or has recurring leaks, replacement may be more economical. We evaluate each situation individually and present all options to you with transparency.